We usually post orders out within 1 business day. This can be increased during peak times. For our current shipping and handling times, click here.
We expect your package to arrive in 2-8 business days, however this changes depending on your location and current congestion times eg: during Christmas shopping period, shipping may take longer. Processing times may also be extended during holiday periods and during Covid restrictions.
If you would like to calculate the shipping time to your specific location, use this tool on the AusPost website. Our post code 2164. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
You may have noticed that some of our items have estimated shipping/dispatch dates. This happens when an item is on pre order. A pre order means that we are currently out of stock but you are able to still place an order so your order is sent out as soon as we receive our stock for that item :)
Our system only allows for one discount to be applied. This includes but is not limited to offers, sales, promotions, discount codes, vouchers and gift cards. As only one discount to price can be applied, if you have multiple discounts, we recommend using the one that gives you the largest discount :). See our Terms of Service for more information.
We have had many of our lovely customers on NDIS plans place an order with us! Our Relax Mats and Mattress toppers are particularly popular for our customers placing NDIS orders. We are not a registered NDIS provider but we can certainly make an invoice which you can pay yourself or send to your plan manager!
Please send us an email, and let us know the relevant details such as product details (size/colour etc), shipping/billing name and address, mobile number and NDIS number.
We find that unless you have an extra deep mattress, most fitted sheets have enough extra room to fit the mattress topper :). If your mattress is extra deep or your sheets are very tight, you may need to use extra deep sheets or sheets of the next size up.
To clean your Acupressure Mat, remove the inner foam, and only wash the the outer cover. Gently hand wash with a mild detergent. Hang to air dry. Do not iron, do not bleach, do not tumble dry, do not apply any heat.
Outer Cover: To clean your weighted blanket cover, remove the inner and cold machine wash on gentle setting. Hang to air dry. Do not iron, do not bleach, do not tumble dry, do not apply any heat.
Inner blanket: If you would like to freshen it up, sprinkle baking soda all over, wait 5-15 minutes, then vacuum. We recommend only cleaning the inner more deeply if there are liquid spills or stains. In this case we recommend a spot clean. First vacuum, then use a spray bottle filled with water and a few drops of laundry liquid (approx 1 part laundry liquid to 15 parts water). Spray the affected areas and then let air dry outside until fully dry. Ensure it is completely dry before use, if it is damp it could cause mould issues. Do not bleach, do not iron, do not tumble dry, do not apply any heat.
For minor stains, we recommend spot cleaning. First vacuum, then use a spray bottle filled with water and a few drops of laundry liquid (approx 1 part laundry liquid to 15 parts water). Spray the affected areas and then let air dry outside until fully dry.For a deeper clean, our Mattress Toppers can be cold hand washed. Hang to Air Dry. Do not iron, do not tumble dry, do not apply any heat.
When you first receive your Relax Mat, you may need to iron it to get any creases out caused by transportation. For most stains and spills, simply wipe away with a wet cloth. You can use a small amount of gentle detergent mixed with water to wipe away more stubborn stains. Regular vacuuming is recommended. Do not place furniture on the Relax Mat, as this may compact the foam and it will not be able to fully rebound.
We recommend a cool hand wash with a mild detergent and hang to air dry. For a quick freshen up, you can hang on the washing line dry in the sun to help freshen it up, as UV rays are a great disinfectant!
When you receive your Relax Mat, it may have some folds or creases due to the way it is packed. We recommend opening it and lying it flat for 1-6 hours. We then recommend using an iron/steamer on minimum heat and max steam settings to iron out the folds. Do not hold the iron in one spot. Instead do multiple passes if you need extra ironing to remove a stubborn crease :)
Older children tend to really enjoy using the Muscle Mat, because they relax in to it very quickly. It may help to calm and relax them, making it great to use after school, or at bedtime. Always assist and supervise, while they are getting on, during their session and when they get off the Muscle Mat. Consider using the mat with a shirt on for their first use so that they can get used to the feeling. It is not suitable for small children under the age of 10.
The practise of acupressure is from Eastern roots, where it is a long-standing practice. In Western culture, the practise is quite new, however it dates back 2,000 years and is now being adopted into people's lives around the world. The Muscle Mat mimics this ancient technique to reproduce the benefits and make the practice of acupressure more widely available.
Here at Muscle Mat, your health and safety is of utmost importance. We receive messages daily asking if our acupressure mats or weighted blankets will help with certain medical conditions and if they are safe to be used. We find that many of our customers say that they find relief, however we cannot give medical advice. While acupressure and weighted blankets are generally safe and of low risk, we always advise to talk to your doctor before using them if you have any medical conditions. Similarly, we cannot give medical advice relating to your condition and the possibility of the mat or blanket helping with your specific condition, and recommend that you speak with your doctor first.
We generally advise against using the Muscle Mat as a safety precaution while pregnant, as there is some evidence to suggest that it may induce labour. Every pregnancy is different, so choosing to use an acupressure mat while pregnant is a decision to be made with your doctor to ensure there are no risks. Some women find acupressure mats help in the early stages of pregnancy, however please discuss with your doctor first.